If I move into the district or sign up during the subscription year, will I be charged for a full year, regardless of when the annual subscription starts?
Yes, you will be charged for the full year (1 April to 31 March) regardless of when you sign up for the service.
This is because the upfront cost is required for the administration overhead, scheduling and fulfilment of the service, such as the number of staff and vehicles needed to cover all the collections.
We are not able to operate a rolling on/off subscription scheme from the date a resident paid the annual fee.
If I move out of the district, will I be offered a refund on any unused period of the collection/disposal service?
No, there would be no refund as the annual charge ensures we can plan the right number of staff and vehicles to provide the service across the district for the year.
If I move within the district, can I transfer my garden waste subscription and take my bin(s) with me?
Yes, you can. Please call us on 01480 388640 at least 10 working days before your move so we can transfer your subscription to your new address and update the bin collection schedule. We will also send you an updated sticker pack to put on your bin(s).
It is important that you inform us of your move so that we can update our records and continue to collect your garden bin(s) at your new location. If you do not let us know about the change, your bin(s) will not be collected from your new address.
If you have already moved, please contact us as soon as possible, although there may be a delay before collections start.
Can an annual subscription be transferred from a previous resident to new one when a property changes hands?
We have no way of knowing if the homeowner has changed. In the current scheme, the household will only be contacted ahead of the next renewal period, when the annual payment is due. If there is a paid for bin at the property when new residents move in, it will continue to be collected.