Report a highways fault
Please report non-dangerous issues with our Highways Reporting Tool. Reports will be assessed within 10 working days.
How long it takes to fix a fault depends on the type and severity of the issue. Potholes marked with yellow paint will be fixed within 21 days. Potholes marked with white paint will take up to 13 weeks to fix.
To report a highways fault that poses an immediate danger to the public, please read the guidance on reporting a highways emergency.
Please do not step out onto a busy highway to measure or photograph the fault you are reporting. Our Local Highways Officers will do this when they investigate your report.
Damage and personal injury claims
If you think defects on the highway have caused:
- Personal injury
- Damage to your vehicle
Please read the following section and then fill out the liability claim form.
Information for highway claimants
A guide to responsibility under Highways Legislation and for loss or damage caused by defects on the Highway