Huntingdonshire District Council’s Environmental Health Service is responsible for protecting and improving the health, safety and welfare of local residents, visitors and people who work in Huntingdonshire. We have an interest in pollution, food safety, health and safety at work, housing, public health, animal welfare, pest control and health promotion. Our involvement in these matters is directed by legislation and relevant guidance.
Much of our routine work is carried out by risk based surveys and visits to registered premises within the District. Other elements of the Division’s workload are carried out in response to service requests or complaints received from members of the public. You can register a complaint by telephone, by a visit to the Council offices or online. If you wish to make a complaint please call 01480 388302 or follow the “make a complaint online” link on the right hand side of this page to register your complaint online.
Service Quality
In response to service requests and complaints the Environmental Health staff will:
- Provide an initial response within five working days.
- Provide relevant information and advice where requested.
- Weigh the available evidence and assess for compliance with relevant statutory provisions.
- Advise you if we disagree with your grievance.
- Seek to secure compliance with relevant statutory provisions, informally in the first instance.
Consider enforcement action in accordance with our published Enforcement Policies, where appropriate.
What to do if the standard of service you receive falls short of your expectations
We try to provide the best service we can. If you are not satisfied with the outcome of a particular service request or complaint please contact us. Feedback plays an important role in helping us to manage and improve our service. You can do this by writing to the Head of Environmental & Community Health Services at Huntingdonshire District Council. If you feel the matter is confidential please mark the envelope "Confidential" and it will only be opened by the Head of Service.
Formal Complaints
Very occasionally we receive a formal complaint about our service provision and the link on the right hand side of this page called “Complaints System leaflet and form” will take you to a leaflet that provides detailed advice.
A national campaign, aimed at the over 60s, will be launched this week during National Food Safety Week (15-21 June), offering advice on the need for proper storage and handling of food in the home.